Privacy Policy

This Privacy Policy explains how the Madeleine Welsh support platform (the "Platform") collects, uses, and protects your information. We are committed to handling your data responsibly and transparently. This policy applies to all visitors, members, and purchasers who use the Platform.

1. Information we collect

• Account information: your name and email address when you register.
• Profile information: optional details you choose to add to your account.
• Content you create: private notes, tool responses, and progress you save.
• Payment information: handled entirely by Stripe. We never see or store your full card details.
• Usage data: privacy-conscious analytics that help us improve the Platform.
• Communication records: records of messages you send us and our replies.

2. How we use your information

• To create and manage your account and deliver purchased content.
• To send necessary transactional emails such as receipts, confirmations, password resets, and membership-status messages.
• To respond to your inquiries and support requests.
• To improve our programs, tools, and resources.
• To maintain the security and integrity of the Platform.

We never sell your personal data. Marketing emails (such as the newsletter) are sent only with your explicit, voluntary consent, and you can unsubscribe at any time.

3. Tool responses, notes, and private content

Everything you enter into an interactive tool or private note is private to your account. It is not shared with other users, displayed publicly, or used for marketing. We do not include your private tool answers, generated plans, or personal health information in any notification or report.

4. Analytics and cookies

We use privacy-conscious analytics to understand how the Platform is used. Non-essential tracking requires your consent, which you can manage through the consent banner. Essential cookies and analytics needed to operate the Platform are always active. Learn more in our Cookie Notice.

5. Payment processing

Payments are processed by Stripe. We receive confirmation of successful payments and limited transaction details (such as plan and amount), but we do not receive or store your full card number. Stripe's handling of card data is governed by its own privacy policy and security standards.

6. Email communications

We send necessary transactional emails to operate your account. Separate, optional marketing communications (such as the newsletter) are sent only after you give clear, voluntary consent. You may opt out of non-essential emails at any time. Transactional messages continue as needed to operate your account.

7. Data sharing

We share information only with trusted service providers who help us operate the Platform (such as Stripe for payments and our email delivery provider for transactional messages), and only as necessary to provide the service. We may disclose information when required by law or to protect the rights, safety, or property of the Platform and its users.

8. Data retention

We keep your information only as long as needed to provide the services and meet legal obligations. You may request deletion of your data at any time, subject to our legal record-keeping requirements.

9. Your rights and choices

• Access, update, or correct your account information.
• Request a copy of the personal data we hold about you.
• Request deletion of your data, where legally permitted.
• Unsubscribe from non-essential marketing emails with one click.
• Manage your analytics and tracking consent through the consent banner.

10. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your data using industry standards.

11. Children's privacy

The Platform is not directed to children under 16. Users under 16 may use the Platform only with the supervision and permission of a parent or guardian. We do not knowingly collect personal information from children under 16 without verifiable parental consent.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by email. Continued use after changes take effect constitutes acceptance of the updated policy.

Questions about your privacy? Contact us.